Frequently Asked Questions
Q: Why the Samsway Golf USA Electric Golf Caddy?
A: To add to our stylish and convenient design, we offer the best warranty in our class. In addition, Samsway Golf USA is dedicated to improving and innovating our products for our valued clients.
Q: What is the return policy for products purchased directly from the Samsway Golf USA website?
A: Products returned within 7 days from the delivery date will receive a full refund. Products must be unused and returned in its original packaging to Attention: Returns, Samsway Golf USA, 866 Morningside Drive, Millbrae, CA 94030. Return shipping and handling charges will be the sole responsibility of the purchaser.
Q: Is there a warranty offered on the Electric Golf Caddies?
A: Yes, please see our warranty page for more details.
Q: What type of power train is used?
A: The Birdie Series BS1K uses a dual power train of 360-Watt motor while The Par Series PS1K uses a single power train of 200-Watt motor.
Q: How long will the battery last on a single charge?
A: This will depend on the elevation of the golf course as higher elevations will reduce the life of the battery from a single charge, but on average the battery will last you approximately 8 hours.
Q: What is the life expectancy of the battery?
A: This battery will last you approximately 250 charges. The battery also comes with a best-in-class one-year warranty.
Q: How fast does the Electric Golf Caddy travel?
A: The Electric Golf Caddy will travel at about 4 mph depending on terrain. The speed can be adjusted to the pace you feel most comfortable.
Q: Can the cart undergo varying weather conditions?
A: Yes, all electrical components are sealed to protect against varying weather conditions.
Q: Does the Electric Golf Caddy come with a remote control?
A: Currently, our models in The Birdie Series come equipped with a convenient remote control.
Q: How hard is it to assemble?
A: There is no assembly required. Both Electric Golf Caddies fold for easy storage and easy use.
Q: What are the Electric Golf Caddy frames made of?
A: All tubing and major frame components are made of aluminum.
